frequently asked questions

General Questions

Check out our about us page to learn more about us.

Gemolith is strictly for business to business and limited to members of the jewelry trade. If you are a jeweller, jewellery manufacturer, buyer for a brand, designer, designer maker or jewellery retailer, Gemolith is for you. If you are a gemstone dealer, or wholesaler, visit www.thegemcloud.com.

We offer an exclusive collection of 30 + different types of genuine precious and semi precious gemstones, that have been certified, photographed, and videoed to provide a consistent and verified collection.

All our gemstones are photographed using the same state of the art equipment, in a standardised environment, and only altered to match the actual stone.

Yes, you can request additional pictures and information. Please contact one of our gem experts for more information.

All the gemstones on Gemolith.com come with at least one gemological certificate.

You can request extra certificates from different laboratories during the checkout process (subject to additional charges).

Each login is specifically set per user and can only be shared with people from the same company.

Yes. Nevertheless, if you cannot find what you are looking for, you can place a Concierge Service with us through our ‘Concierge Service’ section and our sourcing team will get back to you within 2-3 working days with some options.

Please find below contact details of our office: Show relevant contact details of relevant regional office. Office address Office email Office Phone

Account Creation

If you qualify to open an account, you can click the following link https://www.gemolith.com/register-step-one/

Order Process

Ordering a stone is simple. If you see a stone on Gemolith.com that you like, you simply place it in your shopping cart and proceed to checkout. Payment processing methods include wire transfer and credit card.

You can track the status of your order at any given time from the my orders section .

Not all stones are available to reserve. If you wish to reserve a stone, contact us through the mail link available on the gemstone page you are interested in. We will notify you if we can hold the stone.

In some cases, you may be able to request to see a gemstone before you purchase. This will need to be handled on a case by case basis.

If there is a stone you are looking for, but can’t find it on the site, Click on Concierge Service and write the specification of the gemstone you are looking for. Our team will come back to you within 2-3 working days with some options.

Payment and Charges

Our prices are exclusively quoted in US dollars and we provide you with two payment methods: credit card and wire transfer. Please note that, for some locations, we only provide wire transfer as a payment method.

Yes. We have different shipping fees for different locations which will be specified on checkout.

Our selling prices exclude VAT and local taxes which will be charged to you separately by the shipping company.

For Customers buying in the UK. Our office will be collecting the VAT directly from you after your purchase on Gemolith.

Yes, once you have found the stone you like, add it to your cart and proceed to checkout. Once you check out, you will be given the opportunity to review your payment details and the stone details. Once you are satisfied, you can confirm the payment method, and continue to pay. We then proceed to ship your gemstone to you and we will automatically notify you of all the steps until delivery has occurred.

Shipping and Returns

Once you have created an account, you can see the full terms of sale here https://login.gemolith.com/terms (only accessible once logged in into your account).

Yes. You may cancel your order within 2 weeks of receipt for a full refund.

Orders purchased can be returned within 2 weeks of receipt for a full refund.

Items must be in their original condition and must not have been altered and/or mounted. It must be returned together with its original packaging and certificate.

For full details, see below our Term of Sales.

To cancel and order and return, you must complete the cancellation form included in our dispatch confirmation or write an email to [email protected]. Please do not proceed with a return without written confirmation from a Gemolith representative.

To receive full instructions on how to return your order, please contact us on xxxxxxx or email [email protected]

Once an order has been confirmed and payment has been taken, it will be shipped to you. In most cases, we use Fedex but we might use other shipping companies, on a case by case basis, based on your location.

Our gemstones are normally delivered within 7-10 working days

Please note that due to the current worldwide situation with the pandemic, shipping delays may occur from time to time.